We strive to create the best shopping experience for the customer, but we understand that sometimes a product may not meet expectations and needs to be returned or complained about.

In accordance with EU consumer protection laws, the customer can withdraw from the contract with the Luxe-Jeans website within 14 days of receiving the package without having to state a reason for the withdrawal.

If the customer wishes to return a product, they must complete a return form and provide all required details (order number, name and surname, returned products, and the correct IBAN account). For further instructions regarding product returns, please contact us at info@luxe-jeans.com.

The 14-day withdrawal period does not apply to B2B customers.
Uncollected packages: By placing an order, the customer accepts the general terms and agrees to receive and pay for the ordered package. If the customer does not pick up the package, causing additional unnecessary costs for Luxe-Jeans related to the handling of the returned package (employee working hours, packaging, double postage), Luxe-Jeans may charge the customer for the incurred costs in the total amount of 500 CZK.

 
If you decide to return an item, please consider the following:

 
1. The returned item must be in the same condition as when you received it.

 
2. The item must be returned unworn and unwashed, in its original packaging with all attached labels. Otherwise, we reserve the right to reject the return according to our terms and conditions.

 
3. If the product is returned in a condition different from how it was received, the online store Luxe-Jeans reserves the right to reduce the refund value based on the following price list:
◦ Dirty item: deduct 15€ from the purchase price
◦ Wrinkled item: deduct 10€ from the purchase price
◦ Damaged/destroyed item: no refund

4. Refund: The purchase price will be refunded to the customer within the statutory period of 14 days from the receipt of the package at our main warehouse in Slovenia.
Refunds depending on the chosen payment method:
◦ Cash on delivery: Money will be refunded to the IBAN account provided by the customer on the return form.
◦ Credit card payment: Money will be refunded to the credit card used for the order payment.
◦ PayPal payment: Money will be refunded to the PayPal account used for the order payment.

 
If the order was paid on delivery, the customer must provide the correct IBAN account number (the number of digits required is specified on the return form). Otherwise, the customer will be charged a fee of 150 CZK for resolving the issue with the bank and for additional costs related to the re-transfer.
Return address: The customer bears the full cost of returning the items. Items can be returned via any delivery service. However, we recommend choosing the most cost-effective delivery option with package tracking and keeping the proof of the tracking number until the refund process is completed. The tracking number of the returned package is necessary for tracking the return in case the package is lost.
IMPORTANT! The customer must not return the package to a Parcel Locker, but to the address provided on the return form or listed below. If the customer returns the package to a Parcel Locker, it will be returned to the customer's address.
The customer must return the package to the CORRECT address as provided on the return form or below.
We offer 2 return addresses:
• The main warehouse address in Slovenia (faster resolution of the return process and refund, higher postage cost): INTEKO D.O.O./LUXE-JEANS
MIRCE 14
5270 AJDOVŠČINA
SLOVENIA
• The logistics partner address in the Czech Republic (slower resolution of the return process and refund, may take up to 45 days, lower postage cost): EXPEDICO/INTEKO/LUXE JEANS
Školní 561
742 42 Šenov u Nového Jičína

 
5. Complaints
In the case of a wrong or damaged item, Luxe-Jeans apologizes in advance. The complaint will be resolved as soon as possible.
In the case of a complaint, the customer must notify Luxe-Jeans via the email address info@luxe-jeans.com and send photographic evidence clearly showing the defect. The responsible person will review the evidence and inform the customer whether the complaint is approved. If the complaint is approved, the customer should indicate the reason for return as ""The product is damaged/dirty"" on the return form.

 
The customer returns the item to the address:
EXPEDICO/INTEKO/LUXE JEANS
Školní 561
742 42 Šenov u Nového Jičína